Feedback and Complaints

Whether you wish to compliment us about something we have done well or make a complaint about something that could be improved, your feedback is very important in helping us improve our service and systems.

You can lodge a compliment or complaint by:

Talking directly to the worker concerned, or their service manager
Filling in the online form (on the left)
Downloading the Compliments & Complaints brochure below and mailing back to us
Telephoning us on 1800 411 818.

Feedback on our NDIS Services

153 Kensington Street, East Perth Western Australia 6004, Australia

District 360 are always interested in hearing from you in relation to your experience with us and things we can do to improve your service. We have detailed below the complaint process, how we respond to your feedback and manage incidents.

Making a Complaint

You can make your complaint to us, or you can also contact the NDIS commission directly.

Making a complaint to District 360

You can lodge your complaint with us here or phone us on 1800 411 818.

Making a complaint to the NDIS commission

For complaints about NDIS funded supports and services
NDIS Quality and Safeguards Commission
1800 035 544
contactcentre@ndiscommission.gov.au

For complaints around your NDIS plan, plan reviews and process
NDIA Feedback and Complaints
1800 800 110
feedback@ndis.gov.au

For more information you can also visit NDIS Quality and Safeguards Commission.

Feedback and Complaints

We welcome your feedback

Feedback on our NDIS Services

Making a Complaint

Making a complaint to District 360

Making a complaint to the NDIS commission